Service Level Commitments That Scale with You

At Pulse365, we combine onshore consulting and oversight with a skilled offshore development team to deliver reliable, affordable support without compromising quality.

Whether it’s customization, support, or integration work — our SLA-backed delivery model ensures:

• ✅ Faster turnaround at lower cost

• ✅ Flexible hours (onshore + offshore blend)

• ✅ Real-time updates via Microsoft Teams, email, or client portals

• ✅ Proactive escalation & resolution tracking

Sample SLA Commitments

• 🔸 Response time: Within 4 business hours (offshore) or 2 hours (onshore escalations)

• 🔸 Resolution time: 1–3 business days depending on complexity

• 🔸 Minor enhancements: Delivered in < 5 business days

• 🔸 Reporting: Monthly status report of open/closed items

All SLAs are customizable based on the scope of work and chosen support tier.

Service Level Commitments That Scale with You

At Pulse365, we combine onshore consulting and oversight with a skilled offshore development team to deliver reliable, affordable support without compromising quality.

Whether it’s customization, support, or integration work — our SLA-backed delivery model ensures:

• ✅ Faster turnaround at lower cost

• ✅ Flexible hours (onshore + offshore blend)

• ✅ Real-time updates via Microsoft Teams, email, or client portals

• ✅ Proactive escalation & resolution tracking

Sample SLA Commitments

• 🔸 Response time: Within 4 business hours (offshore) or 2 hours (onshore escalations)

• 🔸 Resolution time: 1–3 business days depending on complexity

• 🔸 Minor enhancements: Delivered in < 5 business days

• 🔸 Reporting: Monthly status report of open/closed items

All SLAs are customizable based on the scope of work and chosen support tier.

📃 Offshore Advantage, Onshore Control

Leverage our cost-effective offshore team for day-to-day development and support, while keeping business analysis, escalation, and client communication managed from Canada.
This hybrid delivery model helps reduce total project cost by up to 40–60% compared to traditional all-onshore models.